Complaints Policy

Effective Date: 09/01/2026

At GearUp Motorcycles, we are committed to providing high-quality products and services. However, if you have any concerns or complaints, we aim to address them promptly and fairly.

How to Make a Complaint

You can submit a complaint by contacting us via phone, email, or our website:

• Phone: 0744 072 1478
• Email: sales@gearupmotorcycles.co.uk
• Website: https://gearupmotorcycles.co.uk/

Complaint Process

• Once we receive your complaint, we will acknowledge it within 2 business days.
• Our team will investigate the issue and work with you to resolve it.
• We aim to provide a full response or resolution within 10 business days.
• If additional time is needed, we will keep you informed of progress.

Escalation

If you are not satisfied with our response, you may request that the complaint be escalated to a senior manager for further review.

Continuous Improvement

All complaints are recorded and analyzed to help us improve our products, services, and customer experience.

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